Return & Refund Policy

Return & Refund Policy

At TIA SIYA LIVING, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in the original packaging.
  • Include all original accessories, manuals, and components (if applicable).

Proof of purchase or your order number is required for all return requests.

Items That Cannot Be Returned

For hygiene, safety, and quality reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Used products
  • Gift cards
  • Clearance or final sale items
  • Personalized or custom-made products

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We'll review your request and work to provide an appropriate resolution as quickly as possible.

How to Start a Return

To request a return, please contact our customer support team.

Email: support@tiasiyaliving.com

Please do not send items back without receiving return instructions, as unauthorized returns may not be accepted.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will provide an appropriate solution at no additional cost.

For all other eligible returns, customers may be responsible for return shipping costs unless otherwise stated.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has entered processing or has been dispatched, it cannot be cancelled.

If you need to request a cancellation, please contact us as soon as possible.

Need Assistance?

If you have any questions regarding returns or refunds, we're here to help.

Email: support@tiasiyaliving.com

We aim to respond within 24 business hours.

Thank You

Thank you for shopping with TIA SIYA LIVING.

We're committed to providing quality products and dependable customer service. If something isn't right, we'll do our best to resolve it quickly and fairly.

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